Frequently Asked Questions

We're here to help you


Statements | Make & manage payments | Payment issues | Debt collection & late fees

ChopNow is an alternative payment gateway for consumers to purchase what they need using custom instalment plans without the need of a credit or debit card.

ChopNow offers you a modern financial solution by helping you split your purchase into bite-sized payments, avoiding upfront use of your funds, and without the need to use a credit card.

When you sign up with Singpass, you can use ChopNow instantly.

You need to meet the following criteria in order to sign up successfully:

  • Singaporean or Singapore PR
  • At least 21 years old (past birthday)
  • Minimum salary income of $1600 (proof of income for the latest 3 months)

Yes, interest charges as well as a one time processing fee of $50 is applicable upon approval of your application.

Unfortunately, we are unable to accept applicants that are currently unemployed.

No deposit is required if you have enough spending limit for your purchase. However, you have the flexibility to choose the financing amount for your purchase and pay the outstanding amount as the deposit to the merchant.

You will be required to pay the first instalment amount upon collection of your product.

ChopNow is a fully digitalised platform and the whole signup process can be done in the ChopNow app.

Drop us an email at [email protected] and we’ll work with them to get them on our platform.

Our financing amount ranges from $500 to $2,000. However, we can finance up to $3,000 for applicants who can provide a guarantor for the transaction.

You will need to submit your proof of income for the last three months to us before the credits are made available for your account.

After signing up as a ChopNow user, you may submit additional documents to us, such as your MLCB report or guarantor details. Upon a successful review of your information, your credit limits will be increased!

Moneylenders Credit Bureau (MLCB) report accesses up-to-date details of the applicant’s creditworthiness and indebtedness, to help us make any informed decisions on your hire purchase.

No, you do not need to have a credit card to use ChopNow.

Unfortunately, we only support purchases in Singapore Dollars (SGD) for now.

For questions regarding the product you purchased (e.g. delivery, warranty, stocks) please contact the retailer you are purchasing from.

For all questions related to ChopNow (e.g. payments, purchase agreements, approval status), you may contact us at Whatsapp: 6817-6187 or email us at [email protected].

As all our processes are digitalised, there will be no need to come down to our office. You may submit all required documents to us online via the ChopNow app.


Statements | Make & manage payments | Payment issues | Debt collection & late fees

Kindly log in to your ChopNow app to make the payment via PayNow.

You can inform us from one of the two options stated below once your payment has been made:

1) Email: [email protected]

2) WhatsApp: 6817-6187

You will be charged a late penalty fee if you do not make your payment on time. However, if you pay before and/or on the due date, there will be no additional charges.

There will be a late penalty fee of $50 for all payments made after the due date for all payments.

It is important that you get in touch to let us know of your situation as soon as possible so that we can assist you immediately.

Please do not wait until your payments are severely overdue. Reach out to us as soon as possible so we can work together to find a mutual solution. We’re here to help!

Kindly contact us via Whatsapp: 6817-6187.

All details of your scheduled payment dates within your account can be found under “Bills” in the ChopNow app.